Cancel any time, clearly

1. Who this is for

This policy covers what institutes pay MyClassUp for their plan. Fees that students pay to their institute are set and refunded by the institute, so please ask the institute about those.

2. Free trial

The free trial costs nothing and needs no payment details. If you decide not to continue, simply don’t choose a plan. Nothing is charged.

3. Cancelling a plan

You can cancel at any time by writing to myclassup.support@gmail.com from the owner’s registered email or mobile number. The plan is not renewed, and your institute keeps full access until the end of the month or year already paid for.

After that, you can export your institute’s data for 30 days before we delete it.

4. When we refund

• First payment: if you cancel within 7 days of your institute’s first paid plan, we refund that payment in full.
• Charged by mistake: a duplicate payment, or a charge after you cancelled, is refunded in full.
• Service not delivered: if MyClassUp was unavailable for a long period because of a fault on our side, we credit or refund a fair share of that period’s fee.
• Otherwise: payments for a month or year that has started are not refunded, and the plan stays active until the period ends.

5. How refunds are paid

Approved refunds go back to the account or card that paid, within 7 working days of our approval. Your bank may take a few more days to show it. GST is refunded along with the fee where the law allows.

6. Questions

For a refund or a billing question, write to us with your institute’s name and the payment date.